Tight knit community. - Baggage Handler, Ticketing, Customer Service Amtrak Employee Review

3.0
Jan 28, 2016
Recommend
CEO approval
Business Outlook

Pros

The work is interesting. Every day is different in the transportation industry. It is a dynamic environment with over a century of history. Pay is good. Overtime, which happens frequently is even better.

Cons

Training for your job depends on who they assign you to. Many employees, although very experienced, are poor trainers. They are comfortable in their jobs, but don't want new people to get in their way or make their job more difficult. Much is said about being "humble." Humility only goes so far when some of the people being asked to train others have little interest in doing so. Although Amtrak is a large organization, it is riddled with small cliques. As an extra board railroad worker, be ready to abandon any sense of a regular schedule. You will work hard.

Explore other reviews about Amtrak

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Very great company to work for! Great Job Stability and good benefits.

Cons

May be difficult to move up the ladder. Promotions within aren't very common.

1.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great friends and Travel with plenty to see

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

1
See reviews by: Helpful|Rating|Date|All