Innovation with a clear vision for the future - Customer Success Anaplan Employee Review

5.0
Oct 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Joining Anaplan has felt like jumping on an exciting rocketship set to take off. There are huge strategic initiatives laced in customer-centric GTM transformation plays meant to drive us forward as the premier thought leader in connected business planning making it feel like you're part of something meaningful and cutting edge. The coolest part right now is the top-down buy in to Customer Success. Our CEO sits in on CS All Hands and personally backs Value Realization initiatives in a way I've never seen before. Our CCO and CRO work in lock step to empower the post-sale teams giving the whole function a seat at the table. A few other highlights: -The compensation, benefits and unlimited PTO feel fair for the level of work that needs to be done in the fast paced environment. -The Employee Resource Groups are elevated and empowered to use their voices to make people feel heard. -The people are really good humans.

Cons

If you don't like fast-paced environments with an all-hands-on-deck approach, this is likely not the place for you. Decisions are made quickly and driven by profitability but not in a bad way - instead in a very business-savvy way. However you have to be someone who enjoys that challenge in order to be happy. It can be overwhelming at times to prioritize what is most important so you have to be able to use your voice here to say what you need to succeed.

Explore other reviews about Anaplan

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Collaborative & Inclusive culture - Commitment to well-being - Professional growth & learning - Market leading innovation - Work flexibility

Cons

Anaplan is the place to be!

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

One thing I genuinely appreciated was that the C-suite seemed invested in keeping everyone in the loop. The monthly town halls felt like more than just a formality and gave you a real sense of where the company was headed. When you had a good stretch, people noticed. The company feels like it has real momentum and on a macro level.

Cons

Leadership was inconsistent in my experience and seemed to depend heavily on which manager you ended up with. It often felt like luck of the draw. I personally found the planning process to be more reactive than strategic, with urgency only kicking in once results were already suffering rather than getting ahead of it. The workplace culture also had a gossip element that I found draining over time. My biggest frustration was around performance recognition. I observed situations where reported numbers didn't seem to reflect reality, yet the consequences appeared minimal at best. I would have liked to see more transparency and accountability around how top performers were identified and rewarded, because in my experience the current approach didn't always feel equitable to those who were playing by the rules.

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Anaplan Response
2w
We appreciate you sharing such a detailed reflection of your time with us. It is encouraging to hear that our commitment to transparency through monthly town halls and our company's momentum resonated with you. Fostering a trusting, equitable workplace where everyone is fairly recognized and rewarded is central to our culture. We wish you the very best in your future endeavors.
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