GLORIFIED SWEAT SHOP!!! - Discovery Representative - Telemarketing Angi Employee Review

favoritism in better markets to call, little training, turn over super high, management, lunch and breaks are managed same time every day, verbiage between training and sales floor is different depends on how your manager wants to get the job done When I first got here the place seemed glorified, wonderful, and just a dream place anyone would want to work. People were around the same age group mid 20s-early 30s. There's potential for growth; you're eligible for promotion after six months of working there, but don’t get too excited there’s always a catch so sit tight. There are 3 levels before becoming a manager: discovery rep, eligibility rep, and the senior solution consultant (ad sales closers). The pay is great as the salary more than doubles through each of these promotions. The way it's set up is the discovery reps cold call service providers to advertise, same for eligibility reps except they have an extra step to call potential service providers to get better graded reviews (A-B range) so they can be eligible to advertise, then once someone is interested in making a campaign with us we send the transfer over to a SSC-closer who their only job is to close an advertising campaign deal. It didn't take long for me to realize the people that were on higher levels barely worked and were paid six figures! Literally if there was a slow day in making sales the Closers would be on their phones, computers, listening to music, or their head down, while us Discovery reps busted our butts making 80-130 phone calls a day to get a potential lead only to get yelled at by management when there weren't enough transfers coming over in a day. Obviously it takes time to build a relationship with these people. Turnover is super high. Angie's List spends a lot of money on other things besides what matters like the Training Department duhhh! Training was only a week long and 75% of the time was spent on drawing pictures and creating skits on what you think Angie's List is about like we’re in kindergarten. Like that was a waste of time and money and didn't do us justice when we got put on the floor. Everyone for themselves good luck. They say they won't throw you to the wolves or don't worry we got your back not going to let you down.....they did the total opposite! Left you hanging. They told us in training don’t worry we have a grace period of 90days to do the job get the hang of it. Uh no they meant 90day probation period got that cleared up by HR personally. Grace and probation are two different meanings so you will be fired if you don’t catch on quickly. That’s why I felt training was a joke for how “serious” they are about the position. The team I happened to be on was fake. Some coworkers are nice and really want to help see you succeed but those are the ones that have been treated badly and know what not to do. Hardest part of the job is keeping the motivation to make phone calls even when you get cussed out for calling so much by service providers or when you finally get a potential lead and a closer hangs up on it just so they can accept another call from another teammate for a bigger deal. Like what the heck?! That's not teamwork. You already don't have control over how much the ad sells for. So basically your job security is in the Closers hands to hit goal; that's if they're in a mood to do a good job today! You have to make a sales goal each month on average $15K. That can definitely be reached but only if you're manager likes you enough to give you some better and bigger markets to call. Definitely about who you know and kissing butt to get ahead. Even your own teammate will shark your list of prospects to get ahead smile in your face and then the manager congratulates them on the sale (on this particular team anyway). Definitely money vs morality here so watch out! The only good thing about working here is basically all the fun stuff outside of the job itself. But you have to work there and keep your job to be able to do those fun things right? It's not worth my sanity. Also PTO is good except in this position you need every day you can get. Every day in the month is valuable because it will go by really fast and boom you didn't hit goal. By the way just because you make a sale it’s never in stone until the end of the month. A service provider can fail a background check or cancel the campaign so you lose that money for goal. It’s a roller coaster. I wouldn't take off unless you really needed to or if you're the "manager's favorite" and don't have to worry about having smaller, longer, painstaking markets to call. PS: HR is a joke too it's about who you know there as well. Trust me I've tried to let them know about what goes down but since my manager is one of the top sales teams in the company and is close friends with the people in HR they don't seem to care that much. Of course Angie's List needs all the money they can get no matter what it takes. Motivation through fear seems to be how they operate. That's not me; the job itself is already stressful don't need any extra drama. You WILL get walked over here if you don't have an alpha personality or be willing to step outside of your comfort zone and challenge your morals. Good Luck!