Family friendly - Customer Service Representative (CSR) Annuity Health Employee Review

Flexible with hours and schedule

Time difference is a little off

Being able to work from home.

Training is not adequate and very unorganized. Supervisors play favoritism and offer little support, leaving trainees to sit in Teams training meetings for long periods of time unattended. One trainee is allowed to use the excuse that she was having computer issues all day while binge-watching reality TV, because she doesn't have the experience necessary to perform the job duties, but was hired? One of the trainers is a bully and has no knowledge of Medicare or CA Medi-cal. The job title is completely different from the actual job duties and is misleading. Micro-management is ridiculous. The mass hiring I came in under should have been a clue. It was definitely an uncomfortable and hostile work environment.