Good pay and benefits, but high micromanagement - IT Service Desk Analyst Anonymous Employee Review

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. 401k match is very good.

Cons

Micro Managment. Call volume is high. There is no autonomy. They watch you like you are children. The only thing that matters is numbers. When you complain about equipment that does not work or other departments that do not take ownership, management does not listen. Get use to filling out Gallup polls every couple of months

Explore other reviews about Anonymous

5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits good people good environment

Cons

Bad management bad hours sometimes intense

1.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

see the materials management posting it says be able to lift 100 lbs, says it all rate there, lots of office moves and moving heavy stuff in general,

Cons

doug shelley the fat buck, used to tell us to shut the buck up and get this dfit moved

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