Limited customer support and way too political - Account Advocate Ansira Employee Review

We value your honest comments and appreciate your praise for our extensive educational and growth opportunities at Sincro. Our professional development offerings include a learning management system with thousands of on-demand trainings and a job shadow program to explore career paths. We are honored that many team members have made Sincro their longtime professional home, tackling new challenges successfully and moving upward during their time here. One of our core values is Customer Fanatics; we are proud of the successes we drive for thousands of clients. In addition to offering dedicated account teams, we also provide In the Moment Service. Our client care center consultants handle 80% of cases before hanging up the phone and 92% in less than a day. Customers love the service, giving it a 95% satisfaction rating. Another core value includes fostering an inclusive environment where everyone feels they belong and can grow. As Community Champions, we celebrate our varied backgrounds and unite as one team. We support our Employee Resource Groups, created and run by team members to promote diversity at Sincro. Our Black Voices and Pride ERGs have played important roles in helping educate colleagues about the work left to be done in creating a truly inclusive society. They sponsor a variety of activities and participation is always optional. Our team members are our greatest resource. We value and reward their performance accordingly as talent retention is important to us. We monitor salaries to ensure we are competitive in the marketplace and offer prized benefits including a remote-first workplace and flexible PTO.