transitioning from capital ventures to costar - Customer Support Apartments.com Employee Review

3.0
Dec 12, 2015
Recommend
CEO approval
Business Outlook

Pros

good pay, professional work environment, costar has created a great network of products (including apartments.com), free snacks in break room.

Cons

Won't hire contractors (after 9+ months as a temp). no job security. workers quit/are fired, positions aren't back-filled. moral is really low and it is a struggle to provide customer service when issues seem to go on for months. it's not even poor communication between upper management down to the workers; it's straight up lies that middle management is forced to tell. too much secrecy.

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5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Can be a great place to work

Cons

It’s what you make of it.

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong brand recognition, supportive coworkers, and excellent opportunities to develop new skills. The fast-paced environment provides exposure to a diverse client base and a variety of business challenges, creating valuable professional growth and learning opportunities.

Cons

Priorities can shift quickly, creating a more reactive work environment that may not be the right fit for everyone. Success requires a high degree of adaptability, self-motivation, and comfort with change. Performance expectations are generally standardized across markets, which can make it challenging to account for differences in local market conditions and opportunities. Additionally, administrative requirements and performance metrics can be time-intensive and may reduce the amount of time available for direct client engagement and revenue-generating activities.

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