You can do better - Customer Service Representative AppFolio Employee Review

1.0
Jul 5, 2024
Recommend
CEO approval
Business Outlook

Pros

This was a Remote work role

Cons

Terrible interview process with a few open ended questions that could have a candidate sharing information that usually is unlawful for a employer to ask outright such as, "why are you looking for work?" -terrible.

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AppFolio Response
1y
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our interview process adheres to all legal guidelines, and questions like "Why are you looking for a new role?" are standard and lawful as they help us understand a candidate's motivations and career goals. Nonetheless, we strive to ensure every candidate has a positive interview experience and will share your feedback with our team in the spirit of continuously improving our process.

Explore other reviews about AppFolio

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, team, and work environment/office.

Cons

Seems to be many changes with leadership/management

3.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
2w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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