Proceed With Caution - Customer Support AppSumo Employee Review

2.0
May 28, 2021
Recommend
CEO approval
Business Outlook

Pros

If you are able to get into the inner circle and find yourself on the favorites list, along with wearing multiple hats, there is room for growth.

Cons

Poor communication of expectations from the top down Unrealistic expectations to be exceeding expectations "unlimited PTO" combined with reactive hiring leads to large backlog Lack of open communication regarding performance

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AppSumo Response
5y
Thank you for submitting your feedback. As the HR team at AppSumo, we do care about the needs and feelings of our teammates. Therefore, I am more than happy to get on a call to discuss any areas you feel you were left out of communication and to understand the warning policy you have recommended.

Explore other reviews about AppSumo

5.0
Jul 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice company who cares about people. Great benefits. Positive teams

Cons

I was under layoff and it counts as cons

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

It used to be great

Cons

Leadership thinks AI is the great answer to everything. AI is the excuse to lay off literally 100 of the 140 people in one year! Those who are "lucky" enough to keep their job are just punished to absorb all the extra work. Constant whiplash of where the company is going. Every few months it changes from quality products and less volume to we'll sell everything without any human eyes needed for approval. AI will do it all Again, they laid off 100 of 140 people in a year

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