As others have pointed, the PTO policy isn't generous, especially compared to other tech or consulting companies in the area.
I was attracted to Appian for it's culture. "Best idea wins", right? Not quite. I found the culture in PS to be toxic, compared to the rest of the company. In my tenure, many people actively transferred out of PS. I can't think of anyone that actually transferred in or boomeranged back. There's an obvious disconnect. People do seem genuinely happier in Engineering so if that's your department, you're in luck. The company culture seems much stronger outside of PS. I'm not convinced the PS leaders share the same vision or values as other department leaders. Retaining talent and improving morale doesn't seem to be their priority.
Recruiting advertises a rotational abroad in UK or Australia to new PS hires. Every attempt at this was futile. Upper management within Commercial actively prevented this at every step of the way so don't get your hopes up.
I was on the bench on several occasions, waiting for new work to come in. There was zero communication, timeline or transparency during this time from upper management so I got a nice 3 week vacation out of this. In my experience, you'll have no voice in your project selection or how long you'll stay on.
The reporting structure is an absolute mess. Feedback is essentially non-existent. You're assigned a mentor in PS. However, this mentor may never actually work with you in a professional setting. And this is the person writing your annual review. You also have a career adviser, but again, this person has never worked with you before. You also have a team lead and a TDM one level above the team lead. 12 months on a project and my lead and TDM never once expressed any interest in my career or goals.
I also found some of their practices borderline unethical. TDMs, leads, and VPs expecting us to work 10-11 hour days, but only allowing us to bill the client for 8 hours of work? We also had 7 am team calls multiple times a week.
Overall, I thought Appian (the company) was great, but professional services (the department) promoted an unhealthy and toxic work environment. For some, PS may be a good place to start your career, but don't expect to stay long.
