+1 Avoid Customer Success - Anonymous employee Appian Employee Review

The Customer Success department brings in fresh college graduates and advertises itself as a great department to grow a career - but look at how many people are still there three years later. There are very few Senior or Principal Consultants. The role is not recognizable outside of the Appian industry, meaning you can really only get jobs as an Appian Developer for partner companies. You can try to transfer to Engineering, but that has been discouraged recently with two years minimum spent in CS and managers in CS will make the transfer very difficult (keeping you in the department for 90+ days after you've received an Engineering offer) even if you have more than 2 years. It can be difficult to feel like you are making an impact. It is also interesting and frustrating that it continues to feel like a startup - it has over 2000 employees and is supposed to be a business process company, but consistently incorrectly estimates how long projects last and tries to understaff projects without looking at metrics.