Great company, terrible role - Associate Solutions Engineer Appian Employee Review

Positive feedback like this is valuable and appreciated. It's wonderful to hear that you found the people at Appian to be supportive and friendly, contributing to its reputation as a great workplace. The inviting office environment, coupled with amenities like free snacks and discounted food, evidently made for a comfortable and productive workspace. It's fantastic to hear that your Director and team members were sources of inspiration and talent. We’d love to address some of your concerns below. While the perception of software bugs is subjective, we understand concerns raised. Our commitment to customer success is reflected in significant investments in our support function, not because of software issues, but to assist customers effectively. Our strong revenue retention rate (119%) and high customer satisfaction (>94% with top rating of "Very Satisfied") indicate our dedication to supporting our clients through any challenges they encounter. Starting a career as a new grad in our software company provides unmatched opportunities for deep technical expertise and direct engagement with customers, fostering growth in various directions. Our Solution Engineers don't just learn Appian technology; they work with a diverse range of technologies, paving the way for career advancement beyond our company. We work across a wide range of technologies: Cloud Computing, Relational Databases, Networking, Kubernetes, Elastic Search, Kafka, Automation, AI, etc. We acknowledge weekends can be challenging at times as it can be with any company. Solution Engineers typically participate in one on-call rotation per quarter to ensure we're able to support our customer's needs. Our PTO plan is unlimited, and we rarely deny requests. Our team's primary focus is to deliver technical support and cloud services to our customers, partners, and employees. The role is unique and not strictly a software engineering role. During the hiring process, our goal is to ensure that the role is the right fit for the candidate who is in consideration. It's a great opportunity to gain valuable experience with development, customer service, and expand your skills by partnering with other departments to uncover solutions. This is also a team that consistently scores high in our employee satisfaction surveys.