Pros
- Competitive starting wage. - Decent opportunities for advancement, if you're aggressive. - Generous benefits program. - Close-knit environment with a focus on teambuilding. The call center was mostly a great place to work. The hours were consistent for full timers, the wage was good (and got bumped up to double time and a half on stats, go go health care industry!), they promoted from within and I saw a couple of people proceed up the chain during my time there. Regular reviews with raises commensurate to your performance, and usually very realistic expectations as far as workload was concerned.
Cons
- Extremely conservative corporate culture (not a dealbreaker, I just prefer looser environs) - Somewhat cheap on coverage during busy hours. The folks at the top had their ties on pretty tight. Considering the call center crew was mostly 20-somethings and the management were 40- and 50-somethings, I suppose it's not all that unexpected that we butted heads from time to time, but it would have been nice to be able to laugh before 5 PM without worrying about getting in trouble. Also, while the staffing was typically decent, there were certain periods where we'd just be swamped on a consistent and predictable basis and we wouldn't have enough people.