Great place to work if you don't need to make a lot of money - Claims Service Center Representative Arbella Insurance Employee Review

4.0
Mar 5, 2014
Recommend
CEO approval
Business Outlook

Pros

I LOVED working at Arbella and would have stayed there forever if I could have. The work environment was great, co-workers were a lot of fun, management were super nice. The day-to-day could get monotonous but if you brought it up to your manager they'd come up with ways to mix it up. Arbella is a very supportive company with great community outreach programs and charity drives. I would 100% recommend this company to anyone so long as you're able to make ends meet with your salary.

Cons

The ONLY reason I left, for real I'd have stayed forever if I could have, was the salary. $32,500.00 is barely a livable wage for someone with student loans, a car, an apartment, and any sort of hope to have a social life.

Explore other reviews about Arbella Insurance

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

- I joined Arbella right out of school and 30 years later I couldn’t be happier. I love being part of this organization and enjoy coming to work every day. - Arbella puts a lot of emphasis on their employees. Employee engagement is important to them. They are always looking for feedback to ensure everyone is getting what they need. If a change is needed, they are not afraid to make it. - Work life balance is something that is important to me and Arbella feels strongly about it as well. It is not just a slogan to them; it is something they stand by. - Advancement opportunities - Arbella’s benefit packages are second to none. There are several different options available, especially if you have a family (health insurance, 401K, flex spending, tuition reimbursement, eye care, life insurance, etc…)

Cons

- Working in claims can be fast paced and requires you to think on your feet and make decisions quickly. Although I personally enjoy this type of work, it may not be for everyone.

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Arbella Insurance Response
3w
Thank you for sharing your experience working at Arbella. We’re glad to hear that you appreciate our emphasis on employee engagement, work-life balance, and career development, among many other things. We genuinely value this feedback, especially coming from a long-term employee. Thank you for being a member of the Arbella community!
4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Extremely supportive environment to a point. Your managers will mentor you if you show an interest. Upward mobility is very possible if you set your mind to it. Employees are definitely made to feel important. Overall good morale. If you put the work in, you will succeed. Middle management seems to really care (in my experience). CEO extremely friendly and down to Earth with everyone which made me feel welcomed. Amazing benefits and PTO.

Cons

Low pay. Most of the years I worked there my pay was fairly low. I did receive a few special bonuses, and once promoted the last time my pay did increase to something reasonable but not enough to match the work. Most middle management is very decent, but upper management does not give a good vibe and is often not even friendly. There is a cliquey vibe at times and I would not really feel comfortable going to HR or upper management for anything, just my managers.

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