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      Ascensus

      Engaged Employer

      Ascensus reviews

      Great learning opportunity but burnout is HIGH - Client Relationship Manager Ascensus Employee Review

      3.0
      Jun 29, 2021
      Client relationship manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Monday-Friday, holidays off, good benefits package, opportunity for remote work.

      Cons

      Customer service has a disproportionate amount of work that should be delegated to internal teams, difficulties with internal teams being unsupportive/inaccurate, due to the nature of the industry questions rarely have a black and white correct answer which makes the job difficult, over time is often required for annual events such as ADP testing and 5500 filing. While you have quite a bit of PTO, actually taking it is incredibly stressful on the individual and teammates, resulting in "PTO" being used as "catch up days" where people still log on to catch up in their work so they don't waste the PTO.

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      5.0
      Jun 3, 2026
      Compliance analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent manager and team with streamlined processes. Benefits are greater than what I have seen in a majority of other businesses. The IT team generally moves very quick to resolve issues. HR/Hiring team was very quick and informative.

      Cons

      Only have two monitors when three would offer more efficiency. Although many tasks have SOPs and guides, some guides might not be updated (IE I found a guide that had the incorrect naming convention for a file). Any study materials needed to obtain relevant professional credentials are not covered by Ascensus. Obtaining relevant professional credentials also does not provide you with any bonus. You must wait a minimum of 12 months in your current position before wanting to change/pursue other job opportunities at Ascensus. The career ladder, at least in the Compliance team, seems rather narrow and limited.

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