Awesome culture to bring people together and a cool product to boot! - Customer Success AskNicely Employee Review

5.0
Dec 14, 2020
Recommend
CEO approval
Business Outlook

Pros

• The culture lives up to what’s advertised. People are happy, customer-centric, and genuinely want to connect with each other to build something awesome. • The seamless flow between customer-facing departments. We’re under the same umbrella and are able to pivot between areas as needed. • Nice Days are fantastic, and it is extremely cool that I was granted some on day 1. • All employees have an "Employee Spotlight" distributed so everyone gets the opportunity to get to know them! • Welcome packet that included AskNicely socks (!!) plus a sweet backpack. • Lunch with Executives program and general accessibility to leadership has been enormously refreshing. • The December Town Hall had some very difficult news that, if presented the wrong way, had the potential to cause panic among employees. I think that the news was done with a great deal of care to contain any negative feelings from the employee base. I thought it was awesome that it was presented in the same breath as the game plan for what we’re going to do to avoid any disruptions. We are clearly solutions-oriented as a company. (Related: Cool that we have such regular check-ins with leadership including a weekly All-Hands and monthly Town Hall) • Teija (Director of People) lives and breathes culture within the team and is continuously nurturing a sense of closeness which is especially challenging right now. Every time I turn around, there is something new and exciting on the calendar. • The company feels very much alive. There is so much growth from exciting initiatives and it feels like the company is taking a new breath every time we shift and pivot. It is thrilling! • Annual personal development stipend (HUGE bonus that we have a list of suggestions for how to use it so it doesn’t go to waste) and a WFH stipend to make sure the employee base is always growing and developing, as well as staying sane in these isolated times. • Each member of our team has a concurrent project in motion to enhance our department that we are each very passionate about. It is wonderful to do 30-60-90 goal planning and considering a project I wanted to lead. • I feel very valued by my team and I feel my voice matters. My team is astoundingly awesome. • The product is so freaking cool, so flexible, and makes our customers HAPPY! • Commuter benefits that will save me close to $3K/year when we return to the office. • That absolutely stunning office that I cannot wait to work in one day! (HUGE bonus: dogs!)

Cons

• We could hugely benefit from higher-powered computers. (The good news is that there is already an initiative in motion to upgrade computers) • I am still quite new so still learning many things about the company (not really a con, but good for context)

Explore other reviews about AskNicely

5.0
Mar 8, 2022
Recommend
CEO approval
Business Outlook

Pros

I started here recently, and have been overwhelmed by the positive and friendly reception I've received from the team. So far my experience has been incredibly wonderful, with an emphasis on collaboration and an overall drive to grow and move quickly. Benefits are uniquely amazing, including Nice Days and a yearly Work From Anywhere stipend. We are positioned to add a ton of positions this year, so growth potential is limitless~ I'm really excited for the future.

Cons

Since we're still in startup mode, we're still figuring things out. There aren't uniform processes set in place for everything yet, so if you struggle with a bit of ambiguity this might not be the right fit for you. However, if you love to figure things out, build processes and work together to discover best practices, this would be a great fit!

2
4.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone across the company was easy to work with and supportive

Cons

Instability, layoffs consistent enough to be constantly stressful.

avatar
AskNicely Response
2mo
Thank you for sharing your honest feedback. As a company built on the power of open communication, we take your experience to heart. We’re so glad you felt the warmth and support of your colleagues. Our team is the best part of AskNicely, and we're proud that our collaborative culture held true. At the same time, we hear you loud and clear regarding the stress caused by our recent changes. We are truly sorry for the uncertainty it created for you. Thank you for your dedication to our team and customers during your time here. We wish you nothing but the best in your next chapter.
See reviews by: Helpful|Rating|Date|All