Pros
The people I met and became friends with were great. It's just sad that within a year I could only recognize about 30% of the people in my department. Vacation and extended leave time are almost always approved, due to the high volume of employees in the GL department. Flex time schedule is great, unless you have a difficult portfolio and have to stay late during production and/or come in on Saturday or Sunday. Also, while you work hard and put in that extra time, you have the pleasure of watching others walk around and gossip like high schoolers or stare at a blank screen over your no privacy cube. The GL department does offer good work experience for a resume, but depending on your own ambition, portfolio difficulty, knowledge of your supervisor and lead, you may be left behind at your next job. Just hope that your next job doesn't expect you to be able to process full cycle AR and AP transactions, because you will not learn that here. Fortunately was able to learn a lot from people here and build positive relationships with the branch. I think that they were more disappointed and said more to me when I left than any member of upper management. There are a few great supervisors and leads I worked with who really held the GL department together and kept the floor running, and I hope the company will realize how lucky they are to have these individuals.
Cons
Portfolios are often unbalanced and no monetary compensation or even recognition is given to those who consistently stay late to meet deadlines. We are supposed to be one big team, so those who finish early are asked or they volunteer to help other teams. I have no problem with this, except when I see people sitting around doing nothing refusing to help (I did over hear someone tell their supervisor "No" when asked to help out) while others finish work they should be helping with too. Part of that is due to lazy individuals and that is not the company's fault. What is their fault is when supervisors don't take the time to get to know their team members and the branches that they serve, which is difficult due to such high turnover at the branch level and at the CSSC. Corporate cares nothing about retaining anyone in any department. Instead of investing in the people they have, they are happy to replace them with someone who will accept a lower salary who is fresh out of college (no offense to those recent grads). When a wave of people quit (usually groups of 3-7), which is usually every 8-16 weeks, promotions are handed out and some aren't deserved. It seems like the promotions are based on who has the lowest salary and will expect the smallest raise. The review schedule and process is a joke. We are told to rate ourselves, prepare a self evaluation and be ready for a meeting with management, where we can entertain the thought of a raise, but they are always put off. Probably because they do not want to be confronted about giving anyone more money or at least what they might deserve. The benefits are about average price for a single person, but if you have a family of 3 or more, be prepared to spend at least $1,200 - $1,600 per month. Hopefully you have a spouse with a better plan if you happen to have any kids. Oh and be sure to save your 2 weeks of vacation, sick and personal days if you are going to have a baby, because there is no maternity leave. Although the family spirit is praised by many other reviewers, there is no way to afford starting a family or insuring one at this job unless your spouse has a good job as well. I won't even begin to complain about the 401K, it's so minimal that you are better off allocating and investing somewhere else. The company is so focused on growth and acquiring more branches, that they totally over look the people who provide services to these clients. No resources are given to the CSSC to accommodate the fast growth the company is experiencing. The quality of the financials, is declining, because knowledge, skill and experience walk out the door every month, and that is in all departments not just GL. I guess they don't care since all HOA's sign a contract. They will get at least 1 years worth of money before the clients leave.