The interview and training was not realistic for the actual job. - Customer Care Specialist Assurant Employee Review

2.0
Jun 20, 2014
Recommend
CEO approval
Business Outlook

Pros

The location was nice and the benefits were decent.

Cons

The training was not sufficient for the job, they promise support upon release to the floor. Support from team leaders is almost non-existent. My team was actually in the same training class as me and retained less information. The expectations of the clients are not reasonable for the type of calls that come in.

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5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits Great place to work

Cons

A lot of HR assignments, not many cons

2.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work across all lines of business allows for a flexible work environment

Cons

There is almost no opportunity for growth. The company laid off quite a few employees recently as part of a planned reduction in force while also reporting its highest quarterly earnings. There's no loyalty to tenured employees.

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