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      Assurant

      Engaged Employer

      Assurant reviews

      Decent Hours and Work From Home Options, Unclear Expectations - Technical Support Analyst Assurant Employee Review

      3.0
      May 22, 2023
      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent salary, and management was often able to work with your schedule if you had conflicts. The Technical Support Analyst was entirely work from home, so if you like that great, but during the time I worked there, there was no option to work in-office if that was your preference. The department supervisor was also extremely helpful and friendly, especially if you had questions or were struggling.

      Cons

      Job scope was often left vague. There was no clear idea on what kinds of customer issues fell within the scope of our responsibility, as attempting to clarify with management often yielded vague, non-answers, such as "Google is your friend." This often made call-times unreasonably long, as customers had to be placed on hold multiple times in order to troubleshoot obscure problems that you had no way of being reasonably prepared for.

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      Assurant Response
      3y
      Thank you for your review! We’re collaborating with our talented workforce to build new remote, on-site, and hybrid ways to work and have enabled more than 80% of our employees to work from home. Today, we’re developing innovative, flexible ways to work that inspire collaboration and a better quality of life for our teams around the world. We have shared your feedback across our internal teams as well.

      Explore other reviews about Assurant

      5.0
      Jul 6, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance great at Assurant

      Cons

      Nothing to discuss about cons

      2.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work across all lines of business allows for a flexible work environment

      Cons

      There is almost no opportunity for growth. The company laid off quite a few employees recently as part of a planned reduction in force while also reporting its highest quarterly earnings. There's no loyalty to tenured employees.

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