This is, by far, the worst job I've had. - Tech Coach Asurion Employee Review

1.0
Jul 25, 2016
Recommend
CEO approval
Business Outlook

Pros

PTO is easy to gain, VTO is rampant during the off season in the winter, OT is available during the summer, discounts with affiliated companies, good pay, bonus offered.

Cons

Training is a joke, micro-management is the name of the game, turnover is crazy, customers are horrible and will make you resent customer service, the bonus is impossible to achieve, etc.

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3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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