Pros
Some of the supercisors i worked with were great. Positive attitudes and fun to be around. Used to have a fun culture.
Cons
Where do i start? I started off as a technician and quickly made my way into tge supervisor ranks. At firat, it was a great job and we were still a relatively small site. As the site grew past 1000 the focus of our business seemed to change from being a "premier white glove experience to our customers" to " lets push a worthless app to every customer so we can stop losing money." From a supervisor point of view, i have never managed such a dense group of unqualified and unprofessional technicians as i did at Asurion. Upper management is afraid to terminate anyone unless they basically did anything illegal. If you want to performance out a person who lacks performance or doeant show up to work 60% of an entire month, you need to document about 6 months worth of conversations before the termination will take place. Until that time has passed, you are just forced to deal with lack of performance, unprofessionalism, racism, and whatever else the typical technician wants to throw at you. Upper management needs to step up and start running their call centers as they need to be ran. I have never in my life been so happy to leave a "once professional" environment that did not know how to expand successfully or effectively. As a supervisor, i would not recommend this place to ANYBODY. As a technician, its a great place to work, theyll never fire you so you have all the job security in the world!