Pros
Decent pay for a call center, hours are based on a shift bid. Bottom line, hit your numbers day in and out, come to work. You will be good. Voluntary time off when it gets slow, if you don't mind missing out on money. Bonus money for hitting numbers, an extra $200 -500 each month is not bad. Opportunity to make more money with OT of course, other incentives and prizes given away such as gift cards, electronics ect.
Cons
Nothing to bad to say, I mean its a call center, back to back calls are expected to happen from time to time more often if not. It's technology it has its issues. Dealing with customers. Managers not following up on incentives. Attendance policy is strict cannot miss more than a day in a half in a month, no excuses unless valid medial or family circumstances. If you schedule pto and your car breaks down, and you can't find a way to work, congrats you have just used your pto instead of losing pay.