Golden Handcuffs - Lost Culture - Senior Manager Asurion Employee Review

1.0
May 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Money wasn't every anything to scoff at. They are great at providing golden handcuffs in the form of private equity and healthy bonuses when they deem appropriate. Unlimited PTO and decent benefits.

Cons

Company is 9 billion in debt, maybe more by now. Leads to very bad decision making. Market share is shrinking as other companies create the ability to cover wireless devices. Panic mode now that the growth and money isn't what it used to be. Poor leadership. All of the top talent was either pushed out or has left. Whoever is left wouldn't cut it anywhere else. Though the money is good, not enough to keep talented people around when the market is hot for IT growth and leadership. Shady big business dealings with the private shareholders. Ask tough enough questions, and they start pushing you out. Low quality replacement devices that are no longer repaired in the US. All foreign jobs created. Often get executives from outside, rare to be promoted from within to exec ranks. Barry Vandervier at the helm as CTO has brought in all of his friends from previous jobs. Don't like being challenged with real questions or issues. Company is relatively successful in spite of itself due to market share, however is dwindling with each passing year. Bad work/life balance...bit of a sweat shop. Undisciplined pursuit of "More" constantly.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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