Pros
Good Benefits Good training sessions Monthly bonus Monthly expectation was strict but fair, and based on call volume and top performers.
Cons
*You get Paid time off, but you can never use (to take even a 3 day vacation), as the calendar only goes out 30 days, and there is no time available. So basically you can only use it if you are absent which you are penalized for anyway. *Mandatory overtime, working 10 hours a day due to holidays. *Management, Coaches out of touch with teams. There were times where I had to wait weeks to even meet with a coach or supervisor and at one point when nearly 6 months with no acting supervisor to even help our team. *Very unorganized, at any point upper management was clueless to changes or any relevant information that was needed. *Asurion vs. their clients, there is little cooperation between the two. I spent days having to explain our policies vs. what was explained to the customer by their provider. *30 minute lunches, if you would like an hour to actually cook or eat food, you gotta beg your coach, to beg the forward planning group to agree that they can't justify someone to take potty break, microwave, and scarf food down in 30 minutes. *6 Month Mandatory shift bids, used to be 12 (which was great) but after you finally rearrange your life, you gotta change it again for another shift. (Good Luck)
