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      Asurion

      Engaged Employer

      Asurion reviews

      Not Great - Premier Support Technician Asurion Employee Review

      2.0
      Oct 6, 2017
      Premier support technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is decent, the option to use Voluntary Time Off (VTO) paid/unpaid, the option to choose your schedule.

      Cons

      Management is very flip-floppy and inconsistent. All management cares about is numbers. They do not care about you as an individual. In my experience, I was assumed to know everything about technology. I felt like a bother when I had a question. Way too much is expected from you considering the quality of training.

      Explore other reviews about Asurion

      5.0
      Mar 3, 2026
      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      3.0
      Jun 26, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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