In-store Tech..WORST!!! - Technical Consultant Asurion Employee Review

1.0
Dec 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is ok. Benefits are good. People are good. Those who do your job really understand it.

Cons

Working with sales teams at Sprint is the worst. Everything is your job in the Sprint store. But don't expect any extra money for it. Don't expect to get that bonus at all. Goals are unrealistic and get worse each month. No Parts to repair. MOST iphone device only qualify for exchanges not repairs so this is a big hit to your money. A company that doesn't understand the customer-facing job. No work life balance. Hours are horrible. Usually working 9 to 10 hour shifts in store. Work load is unreal all the time. Company has "if one person can all people can" mentally.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
3w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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