I hated this place - Customer Service Representative Asurion Employee Review

1.0
Dec 31, 2012
Recommend
CEO approval
Business Outlook

Pros

they offered school accommodation for college students

Cons

back to back calls trick you when it comes to promotion just to get u hired on they say they have alot of promotions but THEY dont gets tiring saying the same thing over and over supervisors are not reasonable I currently was in a car wreck admitted to hospital and later on this year i had a mis carriage with twins. asurion DONOT and DIDNOT accept any of my doctors excuses so i was terminated also you are put on a 8% absenty scale and if your full time you can miss ONLY 13 hours a month if you go over twice in a month your fired management ONLY care about higher depts DONT APPLY HERE

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3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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