Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Asurion

      Engaged Employer

      Asurion reviews

      Quality - Customer Service Representative Asurion Employee Review

      2.0
      May 31, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      easy work, love that fact that there is no selling involved

      Cons

      Quality scoring has got to be the most ridiculous thing ever you have to practically sleep with the customers on the phone to get a good quality score they tell you all this good crap about the rewards when you have all your scores up but how can you get all of your scores up when you are being scored on whether or not the customer wants to do a survey or not

      Explore other reviews about Asurion

      3.0
      Jun 26, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Asurion jobs | Asurion salaries | Asurion benefits | Asurion interviews
      Asurion reviewsAsurion Customer Service Representative reviewsAsurion review