Formerly great in San Mateo, but destroyed by HQ - Product Manager Asurion Employee Review

3.0
Aug 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance. Great people.

Cons

Leadership in Nashville (HQ) has no visibility into the products and eliminated most of the office in 2019. The culture was destroyed when the previous GM left.

avatar
Asurion Response
6y
Thank you for reaching out. We want to enable moments of sharing, brainstorming and partnering to happen spontaneously, therefore we recently announced some positions will be relocating. While we don’t take these decisions lightly, consolidating teams in a common location will allow better collaboration, more career opportunities and tighter team alignment. Our product team is in fact growing and we believe that by putting teams in the same physical location, the stronger our combined the efforts and results will be.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

See reviews by: Helpful|Rating|Date|All