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      Asurion

      Engaged Employer

      Asurion reviews

      Unprofessional - Customer Service Representative Asurion Employee Review

      2.0
      Aug 8, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Able to receive bonuses and you get good benefits

      Cons

      Favoritism, really hard to move up within the company, policy and producers are unorganized and if they can't "run" you, you will be quickly removed from the payroll. You are always the blame even if its not a mistake on your end.

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      3.0
      Jun 26, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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