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      Asurion

      Engaged Employer

      Asurion reviews

      Generally ok - Customer Service Representative Asurion Employee Review

      4.0
      Aug 8, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great. I loved all of my supervisors. Incentive bonuses exist, but they are difficult to attain, Benefits were good.

      Cons

      No opportunity for advancement if you work from home. Low pay, low yearly increases even with the best performance. And pay caps out at $12.50/hr. Average yearly increase to expect would probably be about 25 cents per hour. Also, very hard to get time off. Expect to work on the weekend and most holidays.

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      3.0
      Jun 26, 2026
      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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