Culture of threats and scare tactics - Anonymous employee Asurion Employee Review

2.0
Feb 14, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

rapidly growing company with plenty of job opportunities. large work at home workforce

Cons

treats work at home call center employees like cattle. The focus is on driving sales and nothing else. The leaders from the top down talk a good game but when you interact with them its clear they could care less about the value you bring.

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Asurion Response
6y
You are an important part of our team and the work you do as a technician is vital to our company's success. We want you to feel valued, and understand that miscommunication or certain job requirements can negatively impact your experience. As a team, we want to work together to ensure all business objectives are met and our employees know their worth. Please work with your manager to determine the best way for you to enjoy and succeed in your role, and continue your work with Asurion.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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