Each company has its highs and its lows - Anonymous employee Asurion Employee Review

3.0
Mar 19, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent unparalleled benefits. The ability to shift slide (which is unheard of) and pretty great pay.

Cons

The company recently took a turn from tech support and an elite form of customer service to a huge sales corporation that is numbers driven. I hate to say it but they are turning their employees into pushy car salesman with no care of a customers financial situation. It burns allot of us out. And i hate it because i use to adore this company.

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Asurion Response
6y
Thanks for taking the time to leave a review. We understand that the sales component of your position has not met your expectations. Sales are an important part of our business and we hope you work with your manager to enhance your skills or find a new role that's a better fit.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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