Customer Service Representative USA Remote - Anonymous employee Asurion Employee Review

1.0
Mar 23, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None I went through the whole hiring process received my equipment actually my first start date I didn’t get to start because my background didn’t clear in time so I had to start the next class. Well the Friday before I was suppose to start i get a call reminding me about my start day and time and congratulating me again. Also letting me know I will be receive a welcome package. Not even an hour later I get a voicemail and a email saying that I no longer can start that Monday because they no longer hire for the state I’m in for the customer service rep WFH position. I spoke to someone from corporate who told me they never hired from Michigan for WFH and I know he felt horrible but it doesn’t make up for the fact I’m out a job I was told was mine and all of this could of been prevented if when the job was posted just like every other business that hires remote workers they put what states they hire in for the position and which states they don’t. How do I get sent equipment, drug test, a background check, I9 all of this almost 2 months it went on and no one realized what state I was in smh.

Cons

Im so upset that this happened to me I have a family to take care of and this isn’t ok and needs to be made sure it don’t happen to ANYONE again. When posting available positions the state requirements need to be noted and your recruiters should be trained to catch a BIG mistake like this sooner.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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