Not what it used to be - Front Line Asurion Employee Review

1.0
May 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Hours I have are good and working from home is great

Cons

The job has turned into a sales job and not a customer service job like it was and since sales the customer service has taken a backseat and all focus is on SALES and you are moved from team to team to team and can never get comfortable as soon as you get comfortable with a coach then boom time to change and some coaches are ok and others are a nightmare to deal wit. Asurion used to be a great company but lately is heading in the totally wrong direction

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Asurion Response
6y
Hi, thanks for your review and feedback. It is great to hear that you are enjoying your hours and the ability to work from home. We understand that the sales component of your current job has not met your expectations. We would recommend communicating your concerns with your leader and working together to identify a solution.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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