Asurion needs to make up its mind and then organize itself - Marketing Asurion Employee Review

1.0
Oct 22, 2020
Recommend
CEO approval
Business Outlook

Pros

- Most co-workers are great, caring people who want to do their best - Depending on your job/team, work-life balance can be good, but you need to state up front your home life situation if you want to ensure you have that balance (it will be respected) - Pay is good, but if you don't negotiate it well upfront, they will take advantage of that

Cons

- Truly one of the most disorganized companies I have ever worked for. Ask them what Asurion does, it'll be different depending on which executive you ask, or what year it is. - Constant shifts in priorities and lack of overall strategy. - Huge lack of clarification on roles and ways of working together; lots of redundancies. - Asurion likes to claim they're a tech company as well, but they are not. They do NOT develop software. - Asurion acquires companies, struggles to assimilate them (resulting in clashing cultures), and then struggles with how to maximize the acquisition. - The company wants to think it can be equal in marketing to its clients, but they do not have the know how, the infrastructure, or the strategy to pull this off, and they have not created any new product to market in years. They've either added features, bundled or repositioned. Anything really new is through acquisitions (e.g. Soluto, UBreakIFix) - C-Suite and their direct cannot agree on anything; when asked what Asurion does, they'll all have different answers and different priorities Think twice before accepting if you're strategic or do marketing. You'll lay the groundwork and by the time you're done, priorities/positioning has changed. Or it'll be ignored or not understood.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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