Pros
Working from home (COVID) The training was very fun bonus for sales (even though not worth it)
Cons
Pressure for sales Supervisors will listen to your calls while you are on and chat you pressuring about where to fit in a sale Adjusters (and other people you have to call for things you cannot do on your own) are miserable and mean CST or Customer Care Solutions specialists who you have to ask for certain things will have you waiting with a customer for an answer for over 30minutes sometimes ASG (adjusters) and CST (customer care solutions) are often on a high horse and treat frontline as below them in the way they speak Frontline has to take all the damage from the customer bc the company does not have the customer's best interest in mind After working here, I stopped allowing them to "protect" my devices because of how bad I was instructed to treat customers We were instructed to lie to customers sometimes As a frontline expert, you have no authority and no timely help, sometimes no help at all and are forced to say idk or make things up then you are reprimanded for doing so Pay was not enough for how stressful the job is Did not get the option of having two days in a row off The hours are crazy and breaks not placed well Taking breaks in between calls was frowned upon Meetings every week to work on how well you are sticking to the schedule and making sales Just an awful, stressful place, not enough money, too much work, and not enough time to have a life outside of work
