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      Asurion

      Engaged Employer

      Asurion reviews

      The Good and the Bad - Build/Release Systems Integrator Asurion Employee Review

      4.0
      May 26, 2014
      Build/release systems integrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      great people to work with, work-life balance, short commute, company trying to move forward with technology, good benefits, knowledge gained,

      Cons

      company is culturally challenged by a merger that never merged, lack of investment in infrastructure, company is immature and hampered by old thinking, policies are out of date and inefficient causing $$ leakage everywhere - think of slow drip, management communication is poor, network farms sound like spaghetti, vacation is at the discretion of management, no on-site kitchens, no nap room

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      Asurion Response
      11y
      Your feedback is very valuable, thank you for taking the time to write this review. We are happy to hear all of the points you are satisfied with and also appreciate you sharing your frustrations. As a fully integrated company, we worked hard to ensure Asurion and NEW's cultures were brought together as efficiently as possible, but recognize this has not been seamless.

      Explore other reviews about Asurion

      5.0
      Mar 3, 2026
      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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