Worst company and training I've ever received. - PPX Asurion Employee Review

1.0
Jul 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home, "flex" scheduling.

Cons

"flex" scheduling means you can "make your own schedule" but they really only let you work when you are needed, so it's pointless. The training was a complete mess, our trainer would repeatedly tell us the wrong things, and when my equipment stopped working I was forced to not work, but was promised pay still, they kept telling me "maybe" you'll get paid on a certain day. Over 10 people in my class alone ended up leaving because of how much of a mess this company is, and over 10 in another class that a friend was in. Next, My son got sick and couldn't attend daycare, so I was forced to watch him, I got fired for missing days due to my 1.5 year old son being sick. They don't care about employees or their wellbeing. While he was sick, they scheduled me for mandatory over time without my knowledge, stating it was "sent in an email" that you can only access on your virtual work desktop. Then, I found out I was fired because my trainer was repeatedly texting me on my day off saying she needs to speak with me "and it is urgent so we need to speak RIGHT NOW" then saying I was let go from the company because of the few days that I had missed. There's so much more that I can add but I feel this is the big cons of this job. Please consider every other possible option you have before considering this position.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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