Just don’t! - Premier Support Solutions Technician Asurion Employee Review

1.0
Jul 26, 2021
Recommend
CEO approval
Business Outlook

Pros

There aren’t any pros to working for this company at all.

Cons

The constant pressure of feeling like you’re going to get fired daily. The company does not prepare you for the job that you’ll do. You will be thrown out there to work and punished for not knowing what you’re what you’re doing. Speaking up for yourself to get help to be exceptional at your job is frowned upon. Management at any level only cares about themselves and will fire you to get ahead! The company does not care about you or the customers. The management that does care about others gets fired or quits. They will always ask the same silly question in the get to know me session of “has there ever been a time you wanted to quit?” Which they know they know everyone’s answer to.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

3.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

Cons

Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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