Pros
-Pay was decent, benefits were from day 1, and they had vto/pto if you need time off. Also had the option to make more money.
Cons
-You are fed lots of hope with this job in training. It seems very manageable starting out, but as it progresses the job gets stressful. And for a person like myself who came from a pressured sales environment, this one is completely unreasonable when it comes to sales goals. You are judged heavily on sales, and customer management. - Your calls are scored through a computer system instead of live listeners, which can cause your metrics to tank if not doing every step in a timely manner. - As far as scheduling, there is hardly any flexibility unless you are a high performer. With that, they have a way to get you into a Pay Per Experience Role that gives you promises of a desired schedule, but your pay is based on calls. This means your metrics are higher and more difficult to hit, which means it can definitely affect your money to the point where you paychecks aren’t enough. Towards the end of my employment, the ppx desired schedule perk was taken away, and everyone was put on a shift bid. And vto is heavily saturated so it‘a hard to get.
