RUN FROM THIS INCONSIDERATE COMPANY - Customer Service Representative Asurion Employee Review

2.0
Nov 20, 2014
Recommend
CEO approval
Business Outlook

Pros

NONE unless you count working from home.

Cons

There are a ton of these. When they hire they are going to expect you to shell out a considerable amount of money for someone looking for a job to even get started. Then you start training if you make it that far and the trainers are all condescending jerks who will be little you. My training class started with 45 at the end of 6 weeks we were 9. So if you make it through training then starts working on the floor. Once you get there your life is over because if for any reason you can't be glued to the phone you will be accruing attendance points. You cannot schedule any time off it will always be denied. Mainly in part because the turnover is so high that anybody they have is asked to work overtime on a daily basis. IF your looking for a job with good insurance this is not one their insurance is way over-priced and will take 25% or more of your paycheck. Also there are way too many chiefs and not enough Indians. Throughout my time here i see more trainers and supervisors and training assistants (NHAs) than I do normal employees. My own supervisor told me when I asked about the turnover they never lose anyone due to job performance its to overall attendance. This job is horrible. They only care about time and money. And from the word go you will nothing but an expendable number. Do not waste your time.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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