Sales sales sales - Tech Coach Asurion Employee Review

1.0
Oct 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay was good if you hit all metrics. Sales mainly.

Cons

Sales expectations went from 2 in-home protection packages per week to 2 per day. If you aren't performing on sales, no matter how great your other metrics are, they'll find creative ways to punish you like making you work in a zoom room breakout room so they can listen to your calls and coach you on your offer during until you get a sale and can leave the breakout room. They'll also pull VTO capabilities if you don't get a sale before taking VTO. Had to get an OM involved when my VTO was pulled after having 1 bad week.

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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