Is not what is looks like - Anonymous employee Asurion Employee Review

4.0
Nov 16, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have great benefits, Nice people working for the company, great causes, and an average payment

Cons

They offered a sign-on bonus, but their way to make this payment is inaccurate and if they disconnected you from the company they also will apply for all the benefits so whenever you leave if you still have some payment to be made. You won't have it. They also will change all the dates for hiring and disconnection so you will lose your bonus. Also, if you are hired for Customer Service Rep. you are obligated to make a sell, but you ARE NOT, register as a Customer Service Rep/ Sales Rep. Which means, they will pay you ONLY as a Customer Service Rep, sales money comes as a plus (that's the way they want you to see it), but in fact, all this money goes in taxes, you get only a small portion and if you get disconnected you won't have even the right to get the money for the sales you made

Explore other reviews about Asurion

5.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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