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      Asurion

      Engaged Employer

      Asurion reviews

      Keep up - Lots of Room to Move Up Asurion Employee Review

      5.0
      Jan 27, 2015
      Lots of room to move up
      Recommend
      CEO approval
      Business Outlook

      Pros

      Full of friendly faces and great personalities. Coming to work is a joy because you know that you will interact with great people around every corner of the building. You get a great deal of satisfaction helping the customer resolve their issues on the phone.

      Cons

      Fast paced environment with lots of micro-managing. If you are not a fan of someone breathing down your neck then maybe this place is not for you. Depending on your tech savviness you may find it easy to do your job or if you are not you may struggle at your job. The safety net promised in the form of support is flawed at best and sometimes you may find yourself drowning in policy and great customer support.

      Explore other reviews about Asurion

      5.0
      Jun 7, 2026
      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, you actually have 2 days off per week.

      Cons

      High Stress, High Accountability for everyone

      avatar
      Asurion Response
      2w
      Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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