If you are a "Yes Man" and an overachiever this is the company for you. - Anonymous employee Asurion Employee Review

2.0
Mar 6, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great PTO, decent pay, multiple ways to switch departments when and if you need to relocate.

Cons

Yearly raises are a joke, everyone is rated the same unless you are some super genius then your still not getting the highest raise. If you don't try and brown nose and take on multiple projects and beg for more work, they try and push you out or recommend you to a differnt department or step down to a basic tech. They will change job duties and job pay structures without any remorse. They will tell u "Thats the way the company is heading, either get on board or find another job" no care is giving and they will leave stores bare and over work the current employees to cover for months while trying to hire replacements. Expectations are lightly set when a new higher is going through training, everything is ok if u you don't know how to fix phones we will teach u but after this virtual training your tossed into a store to work by yourself because of limited instore staff. Oh yeah you will have to sell our home protection but it's OK if you don't have a sales background it's not high pressure just offer it, until you get on messaging and get no sales because customers are ghosting you and now your getting coached and have to be on calls daily because u haven't made your sales goal yet.

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Asurion Response
4y
Your feedback helps us get better. We are sorry to hear that your position with Asurion is not meeting your expectations. Sales are an important part of our business and we understand that some individuals are stronger at this skill than others. We hope you work with your manager to enhance your skills and receive proper training if needed. Thank you again for your feedback, we are continually working to get better at how we live our values.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
2w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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