Pros
I never dread going to work since I've started here! The people are really nice and will bend over backwards to make sure you succeed as long as you show that you want to! The pay is very good considering we are an outsourced call center (PSS division). The benefits are great with competitive coverages, a monthly bonus of up to $500 for meeting your KPIs, and since the sector I work in is relatively new and all rapidly growing the opportunity for advancement is there! They also seem to be very good at recognizing the potential in people and have went as far as creating positions for certain people because they value them that much! What shocks me the most is that even when people have the opportunity to steal your spotlight they don't, in fact they shine an even brighter light on you, it's crazy because I thought a company and people like this all in the same place simply didn't exist. The focus of Asurion is customer experience, so your call times are usually not even mentioned as long as they aren't ridiculous. Asurion really strives to provide top notch experiences for their customers, employees, and clients. It's been about a year and a half now that I've been with Asurion Premier Support Solutions and I really am convinced that I've finally found the company that I'll stay with.
Cons
I personally don't have any cons, but some people like to complain about high call volume on some accounts or parking gripes. No matter how great the job they'll always find something to complain about. The only valid concern for some people are the bi-yearly shift bids, but your bidding order is based upon your performance and nothing else so the only person you can get mad at if you don't get the shift you want is yourself! I would say if you're not serious about your job and you aren't a go-getter this job will likely not be a good fit for you at all.
