1.0
Apr 17, 2015
Current employee
Russellville, AR
Recommend
CEO approval
Business Outlook
Pros
It's a job that's about it
Cons
You are will do the work for about 3 people they like to send certain departments home called vto to save money and let otber "white glove departments" who have to be here pick up the slack. Management is a joke if you ever need anything done you may as well not even bother they will pass the problem to someone else and so on. Expectations are redic such as they want you to offer a survey on every call but the part you are graded on nps which ask if they would refer plan to a friend and a lot of the time you get bad scores because the customer is mad about timeframes or not getting a lable for the 5th time and low nps scores result in write ups and could lead to being fired.