Bad place to work - CCR II Asurion Employee Review

1.0
Apr 17, 2015
Recommend
CEO approval
Business Outlook

Pros

It's a job that's about it

Cons

You are will do the work for about 3 people they like to send certain departments home called vto to save money and let otber "white glove departments" who have to be here pick up the slack. Management is a joke if you ever need anything done you may as well not even bother they will pass the problem to someone else and so on. Expectations are redic such as they want you to offer a survey on every call but the part you are graded on nps which ask if they would refer plan to a friend and a lot of the time you get bad scores because the customer is mad about timeframes or not getting a lable for the 5th time and low nps scores result in write ups and could lead to being fired.

Explore other reviews about Asurion

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Schedule, you actually have 2 days off per week.

Cons

High Stress, High Accountability for everyone

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Asurion Response
3w
Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
2.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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