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      Asurion

      Engaged Employer

      Asurion reviews

      Absolute garbage of a position - Tech Support and Sales Representative Asurion Employee Review

      1.0
      Jun 5, 2022
      Tech support and sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay for the first few weeks of training

      Cons

      Training is sales based only. Half of your job is tech support and they provide NO training on the use of their tools for providing tech support. They only care about sales and expect you to learn to use the tools on the fly with no guidance, while dealing with angry customers, and you're expected to sell products to these customers that are only interested in the technical support that you are unable to give them due to the lack of experience and training with the tools they provide you. Terrible greedy business structure.

      avatar
      Asurion Response
      4y
      We are very sorry to hear about your experience, but want to thank you for taking the time to share feedback. Asurion takes great pride in our award-winning customer service and workplace culture, as well as our ability to offer training, career development, and advancement opportunities. We will share your feedback with our team as an opportunity to continue to improve how we help our employees learn, grow, and succeed in their careers.

      Explore other reviews about Asurion

      5.0
      Jun 7, 2026
      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule, you actually have 2 days off per week.

      Cons

      High Stress, High Accountability for everyone

      avatar
      Asurion Response
      2w
      Having time to recharge outside of work matters, so it’s great to hear the schedule worked well for you. Thanks for taking the time to share your experience.
      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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