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      Asurion

      Engaged Employer

      Asurion reviews

      Good job, no upward mobility - Senior Content Writer Asurion Employee Review

      4.0
      Aug 8, 2022
      Senior content writer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team. Lots of good people. Many strong managers in different departments. Good benefits, 401K etc. Unmetered vacation and flexible schedule with hybrid WFH and in-office options. The new office is really nice, fancy and modern with great amenities. Generous severance package if you do get laid off.

      Cons

      Basically no upward mobility, no career paths or ladder to be on. Very easy to get hired into a role and then get stuck there for years, even with strong performance reviews. I knew dozens of people who left because of feeling "stuck". They do annual mass layoffs, usually in November. Hundreds of people are laid off in this manner every year, it always makes the front page of the local business journal. This was always a scary time, many people joked about having to update their resume in Q4 "just in case". Many customers have bad experiences with the service and blow up the social channels, because of that it can sometimes feel like a company you may not exactly be proud to say you work for.

      avatar
      Asurion Response
      3y
      Thank you for your review. We are so proud of the benefits we are able to offer our employees and we're glad you were able to take advantage of them. While change within an organization of our size is typical, we know the recent disruptions have been very challenging for all our employees. Thank you for taking the time to leave feedback - we are always working to get better at how we live by our values.

      Explore other reviews about Asurion

      5.0
      Mar 3, 2026
      Quality analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      2.0
      Jul 2, 2026
      In home expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

      Cons

      The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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